+44 (0)1372 363386

PROWSE & COMPANY LIMITED WEBSITE PRIVACY POLICY

This website is managed by Prowse & Co Ltd and this privacy policy describes how Prowse & Co Ltd (referred to here as 'Prowse') protects and makes use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on 14 May 2018. If you have any questions about this policy, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to Prowse & Co Ltd, Riverbridge House, Guildford Road, Leatherhead, Surrey KT22 9AD.

Prowse & Co. respects your privacy and endeavours to safeguard your privacy when you use our Services.

This Privacy Policy describes:

  • What personal data we collect, how we collect it, and why
  • How we use such personal data
  • What third party service providers we use and to whom we share your personal data
  • The choices you can make about how we collect, use, and share your personal data
  • How we protect your personal data

If you do not want us to collect, store, use or share your personal data in the ways described in this Privacy Policy, you may not use the Website or Services.

1.  Introduction

We gather and use certain information about individuals to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

2.  Data Controller

Prowse & Co. Limited, Riverbridge House, Guildford Road, Leatherhead, Surrey KT22 9AD

3.  Contact Person

Joanne Rogers, Managing Director

4.  What Data We Gather

We may collect the following information:

  • Name, job title and company name
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Special needs in relation to event attendance
  • Payment details if making an online purchase on a website controlled by Prowse & Co. Ltd
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys
  • Any other contact information such as your messages to us including its content and identification data

5.  How We Use This Data

Collecting this data helps us understand what you are looking for from Prowse & Company Ltd enabling us to deliver improved products and services. Specifically, we may use this data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise our website for you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To send you promotional emails about products, services, offers and other things we think might relevant for you
  • To contact you via email, telephone or mail for market research reasons.

6.  Automated Information Collection

Cookies and how we use them: A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit.

We and our service providers may use these tracking technologies to collect and analyse certain kinds of technical data, including:

  • IP addresses
  • your operating system version
  • your operating system version
  • your browser types
  • your browser language
  • platform type
  • the amount of time spent on particular pages

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content or provide functionality you used previously.

 

Opting Out of Cookie Tracking: Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can use your web browser's cookie settings to determine how our websites uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.   Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Analytics: We collect and process personal data such as usage data and cookies when by using analytics services and tracking technologies.   We use Google Analytics, a web-analysis service provided by Google Inc. (“Google”). Google Analytics deploys methods that enable us to analyse how you use our Website. Google utilizes the personal data collected to track and examine the use of our Website and Services to share them with other Google services. Google may use the personal data collected to contextualize and personalise the ads of its own advertising network. The information generated on your use of this website may be processed by Google outside of the EU and EEA. You can prevent the acquisition of the data relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, by downloading and installing the Analytics opt-out browser add-on.

7.  What Is the Legal Basis For The Processing?

Legitimate Interest: Part of our processing is necessary for the purposes of our legitimate interest. Our legitimate interests allow us to process your data for other reasons than merely for the performance of any contract between us and you. We may for example develop, monitor and analyse Services as well as send communication and marketing for you based on our legitimate interest. You may reach our contact person defined in section 3 if you consider that your interests or fundamental rights and freedoms override our legitimate interest and require protection of your personal data.

Consent: We process personal data based on your consent when you consent to receiving electronic direct marketing from us or when you consent to the use of cookies and other tracking technologies. You will always have the right to withdraw your consent at any time by contacting our contact person or by clicking the respective link provided in our marketing messages. Such withdrawal does not, however, affect the lawfulness of processing based on consent before the withdrawal.

8.  Controlling information about you

When you fill in our 'subscribe' form or provide your details via our 'Buy tickets' form on our website or via our event booking systems, you are providing permission for Prowse to contact you.

You have a right to access, update and manage your own personal data under the applicable data protection laws. We may ask you to provide further information in order to identify you. We will respond to your requests within 30 days.

You are entitled to obtain confirmation on whether or not we process personal data about you. You may also have information on our means of processing as well as a copy of the personal data undergoing processing.

You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. You may have your incomplete data completed if you provide us with additional information or statement.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call us on: + 44 (0) 1372 363386
  • Update your email subscription preferences via Prowse's emailing system (the link to this will appear in all marketing emails sent by Prowse)
  • Write to us at: Managing Director, Prowse & Co Ltd, Riverbridge House, Guildford Road, Leatherhead, Surrey KT22 9AD

9. Sharing Your Data:

We will not lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our Data Protection Policy, in line with the Data Protection Act 1998.

Personal data may be disclosed to third parties if required under any applicable law or regulation or order by competent authorities, or in order to enforce the Terms and to investigate possible infringing use of the Services.

10.  How Long Do We Store your Personal Data?

We will not retain your personal data for longer than is necessary for the defined purpose of the processing of personal data or for legal requirements. Personal data is kept for the time necessary to provide the service requested by you.

We retain your event reservation data for three years after you have performed the reservation via our website or third-party event booking systems.

If you have given your consent to electronic marketing we will process your personal data and send you marketing until you withdraw your consent.

11.   Right to Erasure

If you no longer want us to actively process your personal data, you can have us delete your personal data if:

  • your personal data are no longer necessary in relation to the purposes for which they were collected
  • if you withdraw your consent
  • if you object to the processing and there are no overriding legitimate grounds for the processing;
  • the personal data have been unlawfully processed; or
  • the personal data have to be erased for compliance with a legal obligation in applicable law.

12.  Security of Your Information

We implement technical and organisational security measures to help protect the security of your personal data both online and offline. We take steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable laws. These measures vary based upon the sensitivity of your data. In case you suspect a breach of data protection legislation in processing of your personal data and the matter is not solved amicably between you and us by negotiating, you may contact the competent supervisory authority to lodge a complaint.

ENDS

 

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